How can I withdraw my USDC funds?
App
Our app no longer supports withdrawals for US customers. Please use the web interface instead.
Web
- Visit https://poloniexus.com
- Log in with your existing Poloniex credentials
- Click the “Withdraw” button from within your Poloniex wallet (not available in the Poloniex mobile app)
For a list of wallets and exchanges that support USDC, please visit: https://www.centre.io/usdc
Why were my assets traded into USD Coin ?
On October 18, 2019, we announced that Poloniex was spinning out from Circle into a new company, Polo Digital Assets, Ltd. US customers unfortunately weren’t included in this spin out, thus Circle is winding down operations for US Poloniex customers. As such, we provided a period of two months for customers to access their funds and execute any withdrawals as needed.
Remaining non-delisted assets in Poloniex US customers’ accounts have been traded into and stored as USDC. Your account balance is now available for withdrawal.
How do I download my history for taxes ?
You can download your past Poloniex trade, withdrawal and deposit activity here. Transactions and history can be exported in CSV format and includes all data until December 16, 2019.
You'll be able to download your transaction history both before and after withdrawing any USDC balance you hold: you will not lose access to exports without prior notice.
- Visit https://poloniexus.com
- Log in with your existing Poloniex credentials
- Select "Balances > History" on the top right corner
- Download the report(s) of your choice
Where can I see what price my assets were traded at?
- Visit https://poloniexus.com
- Log in with your existing Poloniex credentials
- Select "Balances > History" on the top left corner
Will my account get charged fees ?
Poloniex US will begin the process of sending funds from dormant accounts to relevant states in accordance with the requirements of state laws for unclaimed property. Customers with dormant accounts will be charged an administrative fee of up to $10 USD to cover maintenance costs and costs associated with sending unclaimed property to states, unless restricted by applicable laws. To avoid being charged fees, please act today to withdraw your USDC.
What if I don’t have $10 USD in my account to cover the administrative fees?
We will only charge fees up to the amount in the account. If an account goes to zero, no additional fees will be owed by the customer.
How much are the transaction fees?
The transaction fee is 0.1 USD Coin to facilitate on chain withdrawals. If you do not have more than this amount in your account, we cannot facilitate your withdrawal. A balance equal to or less than 0.1 USD Coin will be subject to the administrative fee noted above.
Why do I have to verify my identity ?
As a registered money service business, Poloniex LLC must comply with anti-money laundering and Know Your Customer (KYC) laws/practices. In order to comply with these laws, your funds cannot be withdrawn until you verify your account. For more information on our policy regarding verification requirements and account access, please refer to our User Agreement
Poloniex has dropped KYC for withdrawals under 10k, why do I have to provide IDV?
US customers unfortunately weren’t included in this spin out, and remain customers of Poloniex LLC. As a registered money services business, Poloniex LLC must comply with anti-money laundering and Know Your Customer (KYC) laws/practices. In order to comply with these laws, your funds cannot be withdrawn until you verify your account. For more information on our policy regarding verification requirements and account access, please refer to our User Agreement.
How can I close my account?
If you would like to close your account, please contact support@poloniexus.com for assistance.
How can I get in contact with support?
We will be offering support through the Poloniex US support center. Please reach out to us through this link or by emailing support@poloniexus.com.
My account is restricted, what can I do?
If you are having trouble accessing your account, please contact support@poloniexus.com for assistance.
I no longer have access to my email, can I transfer funds?
If you no longer have access to your registered Poloniex email address, please contact support@poloniexus.com for assistance.